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Refund Policy

Last updated: July 1, 2026

1. Our Guarantee

At GoFireTV, customer satisfaction is our top priority. We offer a 7-day money-back guarantee on all our subscription plans. If for any reason you are not satisfied with your subscription, you may request a full refund within 7 days of your purchase date, no questions asked.

2. Eligibility

  • The refund request must be submitted within 7 calendar days of the original purchase date
  • The subscription must not have been used in violation of our Terms of Service
  • Only one refund request per customer per calendar year is permitted

3. How to Request a Refund

  1. Contact us via WhatsApp at the number provided on our website
  2. Provide your purchase details, including the plan name, purchase date, and payment method
  3. State the reason for your refund request (optional)
  4. Our support team will process your request within 24-48 hours
Request a Refund on WhatsApp

4. Processing Time

Once approved, refunds process in 5-10 business days. Different payment methods:

  • PayPal: 24-48 hours
  • Credit/Debit Card: 5-10 business days
  • Cryptocurrency: 2-3 business days (equivalent USD value)
  • Bank Transfer: 5-10 business days

5. Non-Refundable Situations

  • Requests after 7-day period
  • Accounts terminated for ToS violations
  • Technical issues from user's internet/device (we'll help troubleshoot first)
  • Change of mind after 7 days
  • Multiple refunds exceeding one-per-year limit

6. Partial Refunds

May be granted at our discretion for partial usage after the 7-day window.

7. Chargebacks

Initiating a chargeback without contacting us first will result in immediate suspension of service.

8. Contact Us

If you have any questions about our refund policy, reach out to us on WhatsApp.

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